Terms of service.
The ground rules for using the Vapia platform and this website.
Agreement
These terms govern use of the Vapia platform and website. Access to the platform is additionally governed by the order form and master services agreement signed with your organisation, which take precedence where they conflict.
Acceptable use
Customers are responsible for ensuring their outbound calling activity, consent records and caller identity practices comply with applicable law and carrier requirements. Vapia provides analytics, not legal compliance.
Availability
We target 99.9% monthly availability for the platform. Planned maintenance is communicated in advance and scheduled outside peak dialing hours where possible.
Data ownership
You own your call data. Vapia does not use customer call data to train models for other customers, and returns or deletes it on termination at your election.
Changes
We may update these terms; material changes are notified to account administrators at least 30 days before they take effect.
Questions? Email Support@vapia.ai.