One AI layer over your entire outbound stack.
Vapia doesn't replace your dialer — it reads it. Connect your CDRs once and the platform handles normalization, prediction, reporting, deliverability and caller reputation from a single source of truth.
Vendor-neutral · works with your dialer
How the platform fits together
Ingestion, intelligence and delivery — three layers, no migration.
Ingestion layer
Vendor-neutral CDR ingestion from any dialer or carrier feed, with tenant isolation from the first record.
Intelligence layer
AI disposition mapping, the prediction engine, reputation scoring and the natural-language report generator all run on the same normalized data.
Delivery layer
Dashboards, scheduled reports, alerts and an API — co-brandable per tenant for BPOs and resellers.
What the platform does for you.
A deliverability picture your whole floor trusts
Answer rate, connect rate and your own success metric on one screen, split by brand, campaign, area code and hour — with SIP-level drill-down when a number stops performing.
- Client-defined success metric applied everywhere
- Answer vs. connect vs. success trend lines
- Drill from pattern to single CDR in seconds
Ask for a report in plain English
Describe the question — 'connect rate by area code for collections, last 30 days, weekdays only' — and Vapia builds, charts and schedules the report without an analyst in the loop.
- Natural-language report generation
- Save, schedule and share per tenant
- Exports to CSV and the API
Dispositions that mean the same thing everywhere
Every dialer names outcomes differently. Vapia normalizes them on arrival into positive, neutral and negative classes so cross-brand reporting finally reconciles.
- Zero manual tagging
- Coverage warnings on thin or unmapped data
- Consistent across dialers and campaigns
Everything in the platform.
AI Call Analytics
Most dialers stop at raw CDRs. Vapia's AI reads every call outcome — answered, dead air, wrong number, DNC, voicemail, transfer — and turns it into a real answer about your funnel.
Learn moreBest Time to Call
Vapia's prediction engine learns from every call your team places and every outcome it produces, then tells your dialer when to place the next one for the highest probability of a live answer.
Learn moreCustom AI Reports
Most dialers don't have proper reporting, and BI projects take a quarter. Ask Vapia in plain English and get the chart back from your trusted CDR analytics — then iterate on it in follow-ups.
Learn moreDeliverability Dashboard
Answer rate, connect rate, success rate and total calls — with trend, coverage warnings and per-brand filtering out of the box, so the morning stand-up takes five minutes instead of an hour.
Learn moreReputation & ANI
Vapia monitors reputation across every major carrier — but instead of a stand-alone score, it feeds the analytics layer. You see exactly how much connect rate a flag is costing you, and whether rotation actually recovered it.
Learn moreMulti-Tenant Platform
Full tenant isolation for resellers and BPOs: role-based access, per-account feature control, co-branding and a structured onboarding workflow that gets a new client live without a project plan.
Learn moreOther tools give you dashboards. Vapia gives you answers.
Vendor-neutral by design — Vapia works with the dialer you already run.
Security and tenancy, handled from day one.
- Strict tenant isolation at the data layer
- Role-based access per client and per brand
- Co-branded tenant portals for resellers
- API access for your own BI stack
- Audit trails on every report and export
- No dialer migration, ever
See Vapia's AI on your data.
A 30-minute walkthrough on your CDRs: prediction-based best time to call, a custom AI report built live in the call, and the AI view of your funnel. No dialer swap required.
- AI answer-rate heatmap on your recent calls
- Custom AI report built from your question, live
- Straight answer on projected connect-rate lift
- Reputation snapshot across all three major carriers