Floors that stopped guessing and started connecting.
Vapia customers run everything from a single collections floor to nine-client BPO operations. What they share is a refusal to treat contact rate as weather.
+4.6 pts
Median connect-rate lift
1 day
Typical time to live
0
Dialer migrations required
Three floors, three problems.
120-seat collections floor
+4.6 pts connect rate
Moved FL and GA dials into the predicted 10a–1p local window. No script changes, no new lists, no dialer swap — timing alone.
“We picked up four points of connect rate in a fortnight. Nothing else on the floor changed.”
Multi-brand BPO, 9 clients
Reporting from days to minutes
Replaced a spreadsheet-driven monthly pack with AI-generated per-tenant reports. Each client now sees their own success metric on their own portal.
“Our analysts used to spend the first week of every month rebuilding the same deck. That week is back.”
Outbound sales reseller
31% fewer flagged ANIs in rotation
Reputation scoring tied to real call outcomes surfaced degrading numbers before contact rate dropped, and rotation started filtering flagged numbers first.
“We stopped finding out about a burned number from our contact rate. We find out from Vapia.”
Vendor-neutral · works with your dialer
See Vapia's AI on your data.
A 30-minute walkthrough on your CDRs: prediction-based best time to call, a custom AI report built live in the call, and the AI view of your funnel. No dialer swap required.
- AI answer-rate heatmap on your recent calls
- Custom AI report built from your question, live
- Straight answer on projected connect-rate lift
- Reputation snapshot across all three major carriers