Priced on dials, not on seats.
Add analysts, managers and QA without adding cost. Every plan includes AI disposition mapping and the prediction engine — the tiers differ on tenancy, reporting depth and white-labelling.
Floor
From $1,200/ month
For a single outbound call center that wants timing and dispositions fixed first.
- AI Call Analytics
- Best Time to Call prediction engine
- Deliverability dashboard
- AI disposition mapping
- Up to 3 campaigns · 1 dialer feed
- Email support
Operator
From $3,400/ month
For multi-brand operations and BPOs running several clients on one platform.
- Everything in Floor
- Custom AI Reports, unlimited
- Reputation & ANI monitoring
- Multi-tenant workspaces
- Unlimited campaigns · multiple dialer feeds
- Scheduled reporting & alerts
- Priority support
Reseller
Custom
For agencies and carriers white-labelling Vapia as their own analytics product.
- Everything in Operator
- Co-branded tenant portals
- Full platform API
- Volume-based commercials
- Partner enablement & onboarding
- Named solutions engineer
Vendor-neutral · works with your dialer
Questions we get every week.
Do we have to change dialers?
No. Vapia is vendor-neutral by design and reads the CDRs from whatever you already run — Five9, ViciDial, Convoso, Ytel, NICE CXone, Genesys and others.
How long is implementation?
Most floors are live within a day of pointing their CDR feed at Vapia. Disposition normalization is automatic, so there's no tagging project before you see value.
How is pricing calculated?
Pricing scales with dial volume and the number of tenants, not with seats. That means adding analysts or managers never costs you more.
Can we white-label it?
Yes, on the Reseller tier. Tenant portals can carry your brand, your domain and your commercial terms, with the platform API behind it.
See Vapia's AI on your data.
A 30-minute walkthrough on your CDRs: prediction-based best time to call, a custom AI report built live in the call, and the AI view of your funnel. No dialer swap required.
- AI answer-rate heatmap on your recent calls
- Custom AI report built from your question, live
- Straight answer on projected connect-rate lift
- Reputation snapshot across all three major carriers